America Outdoor Policies

Here at America Outdoor, we strive to provide our customers with the highest quality products coupled with the best customer service you can find anywhere. We have reviewed tens of thousands of pet products and have chosen only the very best products, items that we use for our own pets. We are pet owners and lovers, and we understand that pets are family. Check out any of our products, you will find that they are the best product lines offered by the best manufacturers! Have questions about a product? Our customer service center is open five days a week, and all of our knowledgable, friendly representatives are eager to help you and provide you with the information that you need. When you purchase through America Outdoor, you can feel secure knowing that you are getting the best!

Hours of Operation

9AM - 9PM Monday - Thursday EST
9AM - 7PM Friday EST
10AM - 6PM Saturday EST

Return Policy

Here at America Outdoor, we provide our customers with the best products and the best customer service. We want you to be completely happy with every purchase. If for any reason, you are dissatisfied with your purchase, we will gladly accept returns within 30 days of purchase. Our returns process is quick and simple, and the policies we have in place ensure that we can continually offer our customers the best products at the lowest prices.

Returns need to be requested within 30 days of receipt and are charged a 15% restocking fee. Due to the     unique nature of PIF-300 it will be charged an 20% restocking fee. Initial and return shipping charges are not     refundable. Defective item are covered by manufacturers warranty and will be replaced quickly by the     manufacturer. All returns must have a RETURN AUTHORIZATION NUMBER. No returns will be accepted without     receiving prior return authorization. Merchandise must be undamaged in a new resalable condition, in the original packaging and must include     manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected     by our returns specialists. All orders receive a minimum 15% restocking fee deduction from the returned     amount. Partial returns and/or damages will NOT receive a full credit up to an addition 20% will be     assessed. Items damaged through “wear and tear” or due to return shipping damage will receive     PARTIAL or NO CREDIT at the discretion of AmericaOutdoor.com. If the item returned is NOT free of pet hair, debris and/or odor, your refund will be less than the original     charge to you or no refund at all. All returns are processed online using the following procedure. To receive your RETURN AUTHORIZATION NUMBER, send an email to     with the following information: Name Phone Number E-Mail Address Invoice Number Invoice Date Item Number of product(s) being returned Reason for return If any of this information is missing from your email, NO Return Authorization will be issued. NO     EXCEPTIONS. If these instructions are followed properly, you should receive your Return Authorization Number via email    within 3-4 business days. Please allow 14-21 business days, although it is often less, for your return to be inspected and for accounting     to issue your credit. Depending on your bank, it may take 3-5 business days for you to see your creit once it has been issued. If you have extenuating circumstances that prohibit your ability to meet our expectations on returns,     call us at (813)-769-2452 or email us at and explain the situation. By requesting a return authorization number you agree to the rules and restriction stated in our return policies     above. If you have any question regarding our return process please send an email to

Order Cancellations

We strive to process your order as quickly as possible in order to get it to you in a very timely manner. If you decide you must cancel your order, please do so by calling our customer service number at 813-769-2452 within 4 business hours of order placement. No e-mailed cancellations can be accepted. Orders cancelled after the 4 hour limit, but before shipment, will be charged a 10% cancellation fee. Once the order has shipped, it becomes our customer’s responsibility and a Return Authorization Number must be obtained once your order has arrived.

Refused Orders

Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS, FedEx or common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping charges and minus a 20% restocking fee. The credit will be issued once the item has been returned to us and after inspection by our return specialists.

Thank you for shopping with us. We hope that we performed to your expectations and hope that you will refer us to your family, friends and neighbors. Your comments and suggestions are always welcome. Please email them to us at

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